Terms & Conditions

Completion of the registration process on The Post Lady website through to payment, confirms that you have read and understood the following terms and conditions of use.


The information on this page is written in a reader friendly format.  It not only outlines our joint legal obligations, but is also intended to be an informative body of knowledge and an extension of our FAQ section.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to this page on our website. It is your responsibility to check our website periodically for changes.  We may not formally announce any updates.  Updates will usually take place in January each year, or when any changes to the service are applied, such as new features. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service, constitutes acceptance of those changes.

To avoid any confusion, we have provided the following details for reference:

This website is operated by The Post Lady and hosted by Dexterous Designs Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The Post Lady. The Post Lady offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or registering you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current format shall also be subject to the Terms of Service. 

Occasionally there may be information on our site, sent by email or in the Service that contains typographical errors, inaccuracies, or omissions, that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

‘The Post Lady’ or ‘we’ or ‘us’ or ‘our’ means the Company or Sole Trader trading as The Post Lady.

‘Account Holder’ or ‘you’ or ‘your’ or ‘User’ and ‘registered user’ means or refers to the individual registering an account with us and who agrees to be bound by the terms of this Agreement.

‘Service’ refers to what we do here for you here at The Post Lady. It refers to the address we provide for you and the management of mail through to the forwarding on of any post or packages. It also includes but is not limited to the provision of this website.

‘Term’ at The Post Lady for Premium members is a 12 month period ending at 23:59 before the anniversary day of your registration.  Term’ at The Post Lady for Mini and Business members is a 1 month period ending at 23:59 before the anniversary day of your registration.


Security when accessing our website

When registering, you will be required to select a password personal to you.

Please do not give this password to anyone else. We cannot be responsible or take any liability for any unauthorised access to your account.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Identity and verification

Your account must be registered to a real person with a real means of identification. 

You are required to provide one of the following proofs of ID which shows that you are connected to the address you are registering:  a driving license or a national ID card or other government issued  ID. A utility, landline telephone or broadband bill, a bank, building society or credit card statement or a certificate of insurance or a pay slip which shows your address.  If none of these are available, a letter from an education facility or medical facility will also be accepted.

These can be submitted by taking a picture of the document or scanning and attaching them when prompted at the point of registration.

We cannot accept pictures of other items of mail delivered to you such as mail order packages or packages from Amazon.  Only the above official documents will be accepted.

The Account Holder is solely responsible for the use and conduct of the Account.

Under the Money Laundering regulations 2007 and other applicable Acts of Parliament we are required by law to verify the identity of the Account Holder.

For International Fraud Prevention Laws you are required to provide the following:

Your full name and your home address.  This address must be the location to which you reside and with which you are able to provide a document showing that you are associated with that address.  This may not be your current location.  Customers travelling frequently should register with their fixed address to which their ID is registered.  Preferred shipping addresses can be added to your account after your account has been approved and activated.


Code of conduct

You may use your Post Lady address to purchase privately from your personal Social Media groups or platforms such as eBay or other websites and retailers, and for all correspondence, if necessary, for your own personal use, or for the benefit of your very close friends and family.  For clarity, this means that you the account holder, may personally purchase items and have them shipped to your Post Lady address.  The items you purchase or have shipped to your Post Lady address must be for the benefit of your own household or for the benefit of your close friends and immediate family.  


You may not use your Mini or Premium Post Lady account for the purposes of buying and selling for profit or not for profit.  You may not use your Post Lady account to purchase for business purposes.  Business accounts are available on request for a very small monthly fee. You may not purchase items and have them shipped to your Post Lady address, with the sole intentions of selling on social media platforms, by private/direct message, on a webshop or in person, for profit or not for profit.  You may not use your Post Lady address to purchase and receive items for the benefit of persons only known to you online or with a view to receiving and redistributing them once they have been shipped to you.  You may not give your Post Lady username, address or log-in details to any other person (including close friends and family) and allow them to make their own purchases, to be shipped to The Post Lady.  Only the account holder may purchase items or have items shipped to their Post Lady address.


The workload for customers who do conduct their account for the above use, is significantly heavier that customers who use their Post Lady accounts for its intended functions of being a personal account.  Customers found to be in breach of these terms and conditions will be contacted and asked to switch to a Post Lady Business account. 


Post Lady Business account holders are not held under the same restrictions and are able to buy/sell/redistribute as they desire.  For clarification, Business account holders do not have to be an official business.  Regular customers will be classed as business customers if they intend to or are found to be conducting their accounts in the way deemed as business use, by the definitions mentioned above.

You must never try to add your Post Lady address as your home address or attempt to add yourself or others to the local Electoral Register at the address.  If it is discovered that this has happened, your account will be closed without warning.  NO refund will be due.  Any property you have stored in your basket will be destroyed or returned.


You are forbidden to use your Post Lady address to fraudulently apply for credit. You are forbidden to use your Post Lady address to obtain goods by deception.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Post Lady, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Termination of your account by The Post Lady

An Account will be closed, and this Agreement will be terminated if you fail to provide the required identification within 3 days of registration. 

Refunds will need to be requested manually.  


If you submit counterfeit documents for identity verification or we are advised of any crime or accusation by any of the Authorities, your account may also be closed without warning. 


If a customer is found to be in breach of any of the terms and conditions, an account will be closed in accordance with the Terms and Conditions or guidance for that breach.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. No refunds will be due for any unused term. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 


The customer must…

Provide ID documents as requested within 3 days..

The customer must agree to pay any costs which become due.

The customer gives permission for The Post Lady to sign for items arriving at the facility, addressed to the customer.

The customer accepts that packages may be handed over to any authorities where The Post Lady has reason to suspect any illegal, dishonest or suspicious behaviour.  An account may be suspended pending investigation when advised of any suspected breach of these terms and conditions and reinstated once we are satisfied that any matter is resolved.

The Customer will guarantee against any liability, expense, loss, claim or proceedings incurred by The Post Lady arising from the use by the Customer of the Service except to the extent that the same is caused by the clear negligence of The Post Lady.

The Customer may check by accessing their account or by email whether they have received mail and must not rely on expecting an automatic notification of a parcel being uploaded.  Post is weighed as soon as it arrives at the facility and uploaded during advertised office opening hours.


Your Post Lady address and receiving your mail

Following registration, we agree to provide you with a UK address and URU (unique reference username) which we use to identify you.   

We agree to provide access to all registered couriers and mail carriers during office opening hours.  We cannot be responsible for times where carriers may not be able to gain access due to unforeseen circumstances.  


Our office hours are 09:00 – 17:00 Monday to Friday to receive parcels.    We are closed on Saturdays and Sundays.


The office deals with deliveries, uploads to accounts, general admin duties, correspondence, communications and booking of shipments during office opening hours only.  This is not an exhaustive list.


Our warehouse hours are 10:00 – 16:00 Monday to Friday.  The warehouse is closed at the weekend.

Consolidations, contents checks, photographs and special requests are dealt with by the warehouse during warehouse opening hours only.  This is not an exhaustive list.


You are strongly advised to use your Unique Reference Username on all parcels.  We will, accept all mail addressed to any registered user and sign for anything which requires a signature.  Obvious variations and misspellings of your registered name will be permitted without penalty.  For example Claire Potter instead of Clare Potter or Liz Banner instead of Elizabeth Banner.


We will not accept any parcels for recipients, who are not registered users with The Post Lady where no Username is provided.  This includes previously registered recipients, who are no longer registered.  We do not accept any responsibility for any parcels received at the address for names which are other than your registered username (apart from the exceptions mentioned above).  This includes maiden names, Facebook or PayPal names, pet names, spousal names, names of friends or family.  If you believe that a parcel may have been sent to you with a name other than that of which you have registered with The Post Lady, it is your responsibility to let us know immediately.  We will endeavour to help you track and locate this parcel, but we take no responsibility for packages which have been refused and returned to sender.


Parcels received for non-registered recipients, who appear to have used the Username of a registered user will be accepted, but a £3 fee will be charged to upload it to your account.  Allowing another person the use of your URU will be considered a breach of our terms and conditions, since you are only permitted to receive parcels purchased by yourself, for the benefit of yourself and close friends or family.  An example of this would be a parcel received for Timothy Toms with the username HarrisM8976, which is registered to a Margaret Harris.  Margaret Harris may personally purchase and receive this parcel for her partner, Timothy Toms which must be addressed to herself.  Timothy Toms may not purchase this parcel for himself and receive the parcel with her username.  A fee of £3 will become due for any parcels received in these circumstances, where it is immediately clear that the parcel is not addressed solely to the account holder and a warning email will be sent.  Continued receipt of parcels addressed to non-registered recipients with a registered username supplied will result in termination of the account.  


Failure to pay the associated fee within 3 working days, will result in the parcel being returned to sender.


We recommend any friends and family set up their own personal Post Lady accounts.  Each Post Lady customer has their own log in, where they can keep track of any deliveries which have arrived.  Mini Post Lady accounts can be registered for the very modest fee of just £5, where friends and family can receive their own parcels and notifications.  For short term use, they simply need to cancel their account after they have shipped their items.


We WILL accept parcels with NO name supplied at all or in the case of parcels received with only a first name or last name supplied, with or without a username supplied.  In the event that a username is supplied, if the first or last name matches that of the registered user, the parcel will be uploaded without penalty.  In the event that no username supplied and that the first or last name of the recipient only is supplied and that we are unable to identify a single recipient, the parcel will be logged and placed in LOST PROPERTY.  It is the responsibility of the customer to track all incoming parcels and alert The Post Lady if that parcel has not been uploaded to their account within 24 hours of receipt.  LOST PROPERTY  is emptied every 3 months.  Parcels which have not been claimed will be returned to sender where possible.  The Post Lady retains the right to dispose of, or sell, any unclaimed items, in an attempt to recoup the cost of storing these items.  Parcels located in LOST PROPERTY due to incorrect name labelling including no username, or incomplete names will incur a £3 fee, which must be paid before the parcel is uploaded to the customers account.


Couriers may attempt to deliver parcels outside of office hours. Couriers may mark parcels ‘delivered’ outside of office hours.  Couriers may leave parcels unattended outside of office hours which do not require any proof of delivery.  We do not accept any liability for any items left unattended in any communal areas including halls and outbuildings.  We do not accept any liability for parcels marked as ‘delivered’ outside of office hours.  Liability lies with the sender and/or courier.  Unattended parcels can be avoided by requesting that your parcel is sent with tracking and needing a signature.  


Please note that The Post Lady has not given permission to any shippers to leave your parcels unattended during office closure.  If you are unable to divert your shipment and it shows delivered outside of office hours, responsibility will lay with the courier and sender.  Your delivery address is Unit 1B Hillview Industrial Estate.  We are not responsible for any items delivered to any other location including communal areas, halls, outbuildings and other residential properties. 


Parcels delivered to any other location which are correctly addressed but have been delivered there at the fault of the carrier, will be collected free of charge.  Parcels incorrectly addressed and delivered to any other location at the fault of the sender, will incur a £3 collection charge by the recipient, which must be paid before the parcel is uploaded to the account.


Please note that if a parcel or letter arrives at the facility with insufficient postage paid or customs fees to be paid, we will not be able to accept this until you have settled this debt direct with the carrier. In this event, we will email you a photograph of the front and back of the card left by the carrier. The card will explain how to pay and how to arrange delivery of your item.


We will also advise you if you have received letters from carriers requesting payment of customs charges, but we have no control of, or responsibility for these charges.


We will happily take parcels in of all shapes and sizes, but please remember that our weight limit for receipt of packages is 20kg and that you are personally responsible for the onward postage costs, which you can check before you have this sent to us, by clicking on the Posting Advice tab.


We will not accept parcels over 25kg. These will be refused, and you may not be notified.


We will not accept delivery of any item we believe to be in breach of our terms and conditions or can be found in the list of prohibited items on the Royal Mail website. Please see the postage advice tab for more information.


From time to time, packages are delivered which have unfortunately been subject to damage through the postal system. You will be notified if your parcel arrives in less than perfect condition.  We cannot take any responsibility for packages which arrive in this condition.  We understand that this may be distressing and will do all we can to help you with a claim.  Pictures of packages which arrive open or obviously damaged are provided free of charge. 


We do not provide internal pictures as part of our standard service where there is no obvious damage to packaging.  Please see the additional fees schedule for further info.


We are unable to take any responsibility for packages which we open for you at a later date, if they are subsequently found to be damaged or incomplete.  We will consider that these were damaged en-route to The Post Lady and not as a result of storage.  We offer a service, to open and check the contents of any parcels and strongly recommend this service is used if you have any concerns about the condition of arriving packages.


All arriving parcels have tracking details which are uploaded to The Post Lady system.   If you are expecting a parcel which has not been uploaded to your account, please contact us with full tracking information so that we can help you locate the parcel.  If this has been received but incorrectly addressed, it may have been returned to sender.


Any items arriving for non-registered users with no return details, may be handed back to Royal Mail for their internal loss department to deal with.


We are unable to accept responsibility for any parcels which have been delivered to any other location.  This includes parcels which are correctly addressed but have been delivered to another location by mistake of the carrier, parcels which have been ‘delivered to a neighbour’ when the office is closed at the request of the sender or receiver or parcels which have been incorrectly addressed and delivered elsewhere.  We will endeavour to help you track these parcels and suggest steps to achieve a satisfactory resolution.


Sharing your Post Lady account 

You are not permitted to share your Post Lady account or account details with any other person.  This includes close friends and family or any internet friends wishing to use your account as a one off.  We will only provide a service to the registered customer, who has confirmed that they have read and agreed to these terms and conditions of service.  We cannot be held responsible for items which have arrived in the name of non-registered users and have been returned to sender or handed back to Royal Mail.  Any items arriving for non-registered users with no return details may be destroyed or handed back to Royal Mail for their internal loss department to deal with.

We recommend any friends and family set up their own personal Post Lady accounts.  Each Post Lady customer has their own log in, where they can keep track of deliveries which have arrived.  Mini Post Lady accounts can be registered for the very modest fee of just £5, where friends and family can receive their own parcels and notifications.  For short term use, they simply need to cancel their account after they have shipped their items.


Group Shipping Rules

We permit consolidating of shipments with other Post Lady customers at the express permission of any participating customer, when both/all customers request a shipping quote simultaneously at the same time.  A degree of coordination will be needed by all customers to ensure they are both/all ready to ship.    After requesting a shipping quote, both/all customers must immediately send an email to the office with the heading ‘special request’ and request that their shipments be consolidated together.  1 customer must take responsibility for the payment of the shipment and receipt of the consolidated package.  The customer paying for the shipment, must be the customer who receives the shipment.  The customer not accepting the shipment will be charged a £5 special request fee to consolidate with the receiving customer.  If a customer has already requested a shipping quote and another customer then wishes to join after more than 30 minutes has passed, a reconsolidation fee of £5 will be applied to the receiving customers invoice.  For this reason, please ensure that both/all customers are available to request a shipment together, before hitting that button!


By agreeing to this consolidation, the receiving customer takes all responsibility for receiving the shipment and onward distribution.  The Post Lady takes no responsibility for any loss or damage of items contained within a shared consolidated package.  The consolidated package will contain check sheets and inventories for all participating customers.  Our obligation of service ends here.  The Post Lady takes no responsibility for the loss or damage for any items forwarded on by the recipient of the shared consolidated package, to the onward recipients.   The Post Lady does not take any responsibility for any onward shipping costs.  We advise all participating customers make sure they are adequately insured.


Forwarding your mail

You can request to consolidate and ship your items, at any time of the day or night by logging in, selecting your items to ship and then selecting the ‘CHECK DELIVERIES’ button on your account. 


The Post Lady has a shipping estimation tool which is displayed at this stage.  This is an estimation based on your selected bundles combined weights and dimensions.  The tool is a simple calculator and does not take into account acute consolidation which involves placing items inside a box for international travel, removal of outer packaging boxes for consolidation of multiple deliveries.  It does not take into account the fact that, we at The Post Lady, will do everything in our power to reduce your international shipping for you.  It therefore assumes that we will be placing large volume shipments inside 1 single box, which of course could be costly.

The tool is an estimation device and costs displayed at this stage are for estimated purposes only.  They do not and will not form part of your final quote which will be emailed to you shortly after your consolidation has been requested (during office and warehouse opening hours).   


Our service level times are within 12-24 hours.  This may take longer during peak times.  If you have not received a quote within 3 working days, please email us.


You will receive an invoice for your chosen service asap which must be paid before dispatch. The customer undertakes to understand that we are located in the UK and therefore may not be able to respond immediately.


We operate a 3 day grace period after each action.  This means that you have 3 days to respond to each section of the shipping process, before we cancel your order and return your consolidated parcel to storage.


Once we have provided an emailed quote – YOU WILL HAVE 3 DAYS TO RESPOND

One we have added your shipping choices to your invoice, made it live for you to pay and sent it to you – YOU WILL HAVE 3 DAYS TO COMPLETE PAYMENT


In the event that you have not responded to your quote within 3 days or paid your invoice within 3 days, your shipment will be cancelled and returned to storage.  You will be unable to select these parcels for shipment again.  We are unable to deconsolidate once you have requested a formal shipping quote.  Please ensure you are ready to ship before selecting your items and hitting the ‘get quote’ button.

After the 3 day rule, If you subsequently contact us to advise that you are now ship or have chosen to add further deliveries, a £5 fee will be charged on your eventual shipment.  £5 will be charged each time you add further deliveries to your consolidation or do not respond to a quote/invoice, within 3 days.


Please ensure that you have allowed adequate time for your shipment to be consolidated.  

Please ensure that you have allowed adequate time for your shipping quote to be sent.  

Please ensure that you allow adequate time for your invoice to be updated and made live for you to pay and that you have allowed adequate time to pay your invoice.  


Shipments are booked same day if paid before 10am (UK time) or for the next working day collection if paid after 10am (UK time).


An express consolidation service can be requested by selecting your items through to quote.  You will immediately be sent a copy of the order you have just placed.  Please respond to this email with the heading ‘SPECIAL REQUEST’ and free text to express consolidate and we will bump you to the top of the list.  Special requests cost just £5.  We are unable to guarantee express shipping, but shipments paid for before 10am (UK time) will be booked out on the same day.  We are unable to accept any liability if the shippers do not collect on the same day or your shipment is delayed due to any operational issues.


In the event of a request to ship an individual item or parcel, a quote will be provided based on the packaging in which the parcel arrived.  We may be able to reduce shipping costs for this item by submitting a ‘special request’ to open the parcel and reduce the packaging.  Special requests cost £5.


In order to keep the costs as low as possible, none of the shipments come with any service guarantees.  We provide time frames which are ‘expected’.  This means that we would expect your parcel to arrive within the stated time frame.

Guaranteed shipments are available by request.


You are solely responsible for the payment of any customs charges.  These are determined by the importing countries. When selecting your shipping choices, you are advised to make a customs declaration, to avoid any miscommunications with declared amounts.  If no declaration has been made, the declared amount will be set at the same value as the insured value.


Quotes are based on the dimensions of your consolidated box/es plus the weight to obtain a volumetric weight.  We never over inflate shipping costs and always offer the cheapest and most reliable options available.


Shippers all add a seasonal peak surcharge for holiday seasons and an annual increase in the New Year.  Shippers may add other surcharges throughout the year such as emergency surcharges, at their own discretion.  These increases are not decided by The Post Lady and we are unable to reduce or discount them.


From time to time, shippers will offer a discount.  We will notify customers of any significant discounts on our Facebook page.  


Business customers are extended a changing discount rate between 5-15% each month.  These are automatically applied to your invoice at checkout.



We apologise, but we are no longer able to provide any estimated shipping quotes by email.  To obtain an estimated quote, please select the items you wish to ship and then select ‘check delivery’.  The estimation tool will take the group of parcels you have selected and provide you with an estimate.


Customers wishing to book their own shipments, must request a consolidation quote by selecting the items they wish to ship, selecting check delivery and then ‘none of these’.  We will provide you with a live quote as standard.  Please respond to this, to advise you will book your own shipment and a £5 ‘special request’ fee will be added to your order.  Please ensure this is paid before booking your collection.  We are unable to drop your parcel off at any drop off locations and we do not accept any liability for any errors in weights/dimensions or shipping information.  Labels must be submitted at least 12 hours before collection.


Shipments are collected by our delivery partners from Monday through to Friday.  No collections take place at the weekend.


Our office hours are 09:00 – 17:00 Monday to Friday to receive parcels.  We are unable to receive parcels on Saturday and Sunday.


The office deals with deliveries, uploads to accounts, general admin duties, correspondence, communications and booking of shipments during office opening hours only.  This is not an exhaustive list.


Our warehouse hours are 10:00 – 16:00 Monday to Friday.  The warehouse is closed at the weekend.

Consolidations, contents checks, photographs and special requests are dealt with by the warehouse during warehouse opening hours only.  This is not an exhaustive list.


We reserve the right to refuse your consolidation or shipment request if your account will expire or renew within 3 days.


We accept hand delivered items to the facility during office opening hours.  We accept collections from the office by request.


We require at least one forwarding address on your account which must be accurate at the time of selecting ‘REQUEST QUOTE’.  It is this information we use to check your quote prices and book your shipment.  

You can change your address as frequently as required and completely free of charge before a quote is requested, by heading to your profile and then selecting ‘edit profile’.


Once you have requested a shipping quote and in invoice has been created, it will lock in the address supplied at the time of requesting the quote.  If you subsequently need to change this address, please send an email to the office and advice will be given.


We will charge a special request fee of £5 for any occasion where the customer requests to change their address after submitting a quote request.  We reserve the right to charge a further £5 requote/reconsolidate fee if the change of address has been requested AFTER a quote has already been provided.  


Forwarding addresses can be added once your registered address has been accepted and verified at registration.

Tracking links will be uploaded to your invoice, as soon as your shipment has been booked, with the exception of DHL.  DHL will contact the customer directly with all shipping information, once the shipment has been collected.


Shipping Insurance Claims and In-House Insurance Claims

When selecting your onward shipping, any inclusive insurance amounts will be given at the manual quote stage.  You are strongly advised to insure your shipment, if the value of your shipment is over this amount.


Inclusive amounts are insured by the carriers themselves.  Any additional insurance is taken out privately by The Post Lady.  

Customers can invoke an insurance claim by contacting the office  Admin staff will advise what is needed from a customer in order to make a claim.  Customers should not attempt to make insurance claims with the shippers directly or independently.


We reserve the right to refuse any insurance claims where proof of purchase or value cannot be provided.  We reserve the right to refuse any insurance claim where proof of condition prior to shipment cannot be verified.  For this reason, we recommend that contents checks are requested of any delicate and breakable items, prior to shipment.   We are not able to know the condition of the items you have received before they were sent to The Post Lady or during transit to The Post Lady.  Any damage which cannot be verified, may be refused by our insurance partners.  Warehouse staff will report if they spot any obvious damage, but without a formal contents check, a claim may be refused.


To process an insurance claim we will need proof of value by means of a credit/debit card statement.  Proof of condition prior to shipping (contents checks are advised).  Pictures of the inside and outside of the box you received from all angles.  Pictures of any protective wrapping.


Opting for additional insurance, will not be accepted as a substitute for inadequate protective wrapping.  Protection of your physical contents must remain paramount.  We will not risk your items becoming damaged in transit for the benefit of cheaper shipping options.  Delicate items may be shipped in their original boxes and we may refuse insurance purchases, if we consider that the risk of damage in transit is high. 


We may refuse insurance claims if extra care wrapping has not been requested on high value and delicate items.


We may refuse insurance claims if you have shipped items classed as restricted or prohibited by your shipper.  Please check the shipping partners prohibited and restricted lists prior to requesting a shipment.


Insurers retain the right to collect and inspect the damaged items and if compensated, may also claim ownership of the damaged/compensated goods.  These may not be returned to you.


We vow to insure your contents whilst in our care at no additional cost to the customer.  Our in-house insurance covers your property from the moment it is uploaded to your account, to the moment it is handed over to your chosen shipper.  Our in-house insurance does not cover your parcels from the seller to the Post Lady.  It does not cover any parcels which are left in the vicinity of the Post Lady property either during office hours or during periods of closure.  It does not cover any items which are delivered to the wrong address either at the fault of the customer or the sender.  It does not cover items en route to the German facility, received at the German facility or en route to the UK from the German facility.  It does not cover your property from The Post Lady to your shipping address.


From seller to The Post Lady – Liability lies with the sender until your parcel is uploaded to your storage account.  This includes all items sent to, stored at and sent to the UK from the German facility.


Whilst held in your storage account, through consolidation and collection from your chosen shipper – liability lies with The Post Lady.  We will replace or compensate for  items lost or damaged as a direct result of negligence in our care or accidental damage including fire, flood damage, natural disaster.  We will process insurance claims on your behalf.


From The Post Lady to you – liability lies with the shipping company and ultimately, the level of insurance you have selected at invoice stage.  We will process insurance claims on your behalf.


Insurance whilst in our care

We will insure your contents whilst on our premises, or being transported to a delivery facility in our vehicles.

Our insurance liability will be limited to £5 per parcel.

The Post Lady in respect of any claim for loss or damage to a collective bundle will cap liability to £50.

The service is not to be used for the storage or delivery of items with any value.

The amount of insurance claims paid out by The Post Lady for insurance in our care was £21.76 for 2019-2024.  Loss or damage in our care is extremely rare as these statistics show.


Eco policy

The Post Lady is committed to supporting changes in the way we preserve our planet. For this reason, we reserve the right to forward your mail or parcels using recycled or recyclable materials and packaging. We encourage you to also reuse any packaging we send to you.  All identifying labels will be removed.

Where you have requested for us to remove your packaging upon arrival or before shipment, we may from time to time, send this packaging to a facility which produces ‘eco bricks’ for disadvantaged countries using plastic bottles stuffed with non recyclable materials. Your personal details will be removed before sending.


Customs and embargo locations

We can send your parcels to you anywhere in the world, except in those countries subject to a mail embargo which can be found in the Royal Mail international delivery guide.  Please see here or check our Postal Advice tab.

Post sent outside the UK may be subject to certain Customs and Regulations which you are responsible for.  You are responsible for all payments of customs charges and communications with customs after your parcel has left our facility.

The Post Lady will complete customs declarations forms for you.  In the event that this is necessary, we will need a complete breakdown of all contents and their value.  You will be contacted if this applies to your shipment.  We are unable to send out any shipments without receipt of this declaration.

Any single item larger than the Royal Mail ‘Letter’ size format requires you to complete a Customs Declaration form prior to dispatching except where such an item is obviously composed of letters or documents with no value or where the contents are clearly visible and of no obvious value.


Postage and surcharges

Postal quotes are always at ‘cost’.  This means you pay no more than the market value of shipping this package.   

You will be charged the cost of packaging which includes tape and labels.

From January 2022 the costs of packaging materials are as follows:

  • Customers own packaging:     NO CHARGE.  We will not charge you any extra for tape or labels.
  • Polymailers 50p 
  • Small parcel shipping boxes £1
  • Medium parcel shipping boxes £1.50
  • Medium/Large shipping boxes £2
  • Large shipping boxes £2 
  • Extra Large shipping boxes £3

When using PayPal, fees will be included.  

The customer accepts that we have no control over the fees charged by an external 3rd party.  


Shipping prices can and do change frequently.  Quotes and invoices are available for 3 days.  After this time your shipment will be returned to storage and a new quote will be needed.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 


Membership Charges

Our charge is the service fee that we have charged you to use our service as set out on our website. This is currently £29.95 annually for premium memberships, £5 monthly for mini memberships and £11 monthly for business memberships, until further notice.


Your Fee and what it covers

‘Fee’ refers to the annual or monthly payment you made and agreed to make, at the point of registration.

The annual/monthly fee covers the following parts of the service:

  • The provision of a UK mailing address
  • The provision of a personalised Unique Reference Name/number.  
  • Access to a bespoke area of our website, which you will require a log in username and password.  
  • Advance insurance for your belongings whilst they are in the care of The Post Lady regardless of the amount of or frequency of any parcels stored


Membership fees cover the above parts of the service and are not dependant on the receipt of parcels/post or frequency of usage.

We do not charge registered members any additional fees to receive parcels/post, consolidate parcels into 1 shipment and do not charge a handling fee to ship them out. 


All other services will come with a surcharge and should not be considered free.  Most additional services can currently be requested by sending an email to the office with ‘special request’ in the subject line.  Examples of special requests include requesting that we only fill a certain type of box, asking us to remove the hangers from your order, removing all invoices, requesting some parcels to be left boxed and other to be opened or requesting the dimensions/weight of your parcel to book your own shipping. 

We offer a ‘try before you buy’ promise with Mini Memberships.  This means that if you hold a mini membership and wish to upgrade to a premium service, we will refund the initial £5 payment you made for your first month, once you have set up a new subscription.  To set up a new subscription and upgrade to a Premium Account from a Mini Membership, please drop us an email.


Cancellation of your account

When registering for a full Post Lady Premium account, you agree to an annual subscription which will automatically renew every 12 months on the anniversary of your registration payment.


When registering for a Mini Post Lady account, you agree to a monthly subscription which will automatically renew every month on the calendar day of your original registration payment.


When registering for a Business Post Lady account, you agree to a monthly subscription which will automatically renew every month on the calendar day of your original registration payment.


All memberships are paid in advance and are not dependent on receipt of parcels or frequency of use..


This will be performed by PayPal and the payment method you chose on registration. PayPal is the payment gateway we use to co-ordinate payments.  Please ensure you have read all of PayPals’ terms and conditions with regards to pre-approved payments.  Your agreement is with PayPal and you may cancel this at any time by heading to your PayPal account, finding subscriptions/pre-approved payments and cancelling your agreement directly with them.  The Post Lady cannot take any responsibility for the payment of fees, where a customer has forgotten to cancel their pre-approved payment.  Continuation of your registration is confirmation of your agreement to these terms.


You may not change the amount or date of payment on your PayPal pre-approved payment.  Altering your payment amount or date, may invalidate your membership.  Your payment method must be kept up to date with PayPal.


You may alert The Post Lady of your intention to cancel, by heading to subscriptions in your Post Lady account and selecting cancel.  Whilst this advises us of your intentions to cancel, this does not physically cancel your payments to the Post Lady.

Your Post Lady account is not cancelled at this point and should not be considered cancelled until your payment agreement has been cancelled directly with PayPal as detailed above..


The Post Lady has no ability to personally deduct funds from your banking facility.  Your payment agreement is with PayPal, who will continue to process your subscription payments, until you have cancelled them.  If you believe you have cancelled your subscription/pre-approved payments, please speak to PayPal directly, as we are unable to refund any related membership fees.


Your term date is displayed on your home page and also on your profile page.  This alerts you to the date you joined and therefore the date your account will renew or expire.  We DO NOT send you any reminders, as we do not control your membership payments.  If you have cancelled your subscription, you must have your storage clear at least 3 days before the end of your term.  This gives us sufficient time to ship your last consolidated parcel.  We are unable to receive, store or ship any parcels for any customers who are out of subscription term, due to insurance purposes.


If PayPal are unable to process your payment on your renewal date, they will email you to advise that your payment was not successful.  PayPal will try again 5 days after payment was due and again on day 10.  Emails are sent by PayPal each time your payment fails.  If they are still unable to process your recurring payment, the agreement shall be cancelled and your Post Lady account closed.  Any items left in storage will be deemed to be abandoned and returned to sender where possible.  


We offer a ‘try before you buy’ promise with Mini Memberships.  This means that if you hold a mini membership and wish to upgrade to a premium service, we will refund the initial £5 payment you made for your first month, once you have set up a new subscription.

From time to time, we may need to invoice you manually for your subscription fees.  This must be paid within 7 calendar days.  Any customer not settling their annual membership invoice within 7 calendar days, agrees to forfeit any items they have in storage and their account will be closed on the 8th calendar day.


Any items left in storage after 7 calendar days will be disposed of which may include destroying, donating, or returning them to the sender.


Refund Of Membership

As long as no post or parcels have been received for you, a cancellation and refund can be requested within the first 14 days of registration of membership.  This means the first time you register your information with The Post Lady, by completing the registration form through to payment.  We call this the cooling-off period, and you can be requested by heading to your account and selecting cancel membership.  In the free text box, advise that you wish to invoke the cooling off guarantee.  Your refund will be processed within 30 days.  PayPal DO NOT refund the fees they took when processing your payment.  We are therefore, unable to return the PayPal fee.


Refunds will not be automatically processed where a customer has registered and not provided a proof of residence ID.


Refunds will not be processed for accounts of memberships over 14 days old except in the case of upgrading to a Premium Account from a Mini Membership.  We offer a ‘try before you buy’ promise with Mini Memberships.  This means that if you hold a mini membership and wish to upgrade to a premium service, we will refund the initial £5 payment you made for your first month, once you have set up a new subscription.


If you wish to cancel your Post Lady account membership after this time, please follow the instructions under the heading ‘Cancellation Of Your Account’. 



A surcharge will become payable if for some reason we need to open your parcels on arrival.  Your parcels will only be opened if we have reason to believe they contravene our terms and conditions which includes prohibited items and items which are intended to cause distress or alarm to others. £50 charge will be payable from the customer if this happens.


A surcharge will become payable if we need to deal with any person visiting your address including baliffs or other officials. £100 charge.

If either of these charges are not paid within 21 days of invoice, the customers’ account will be terminated and the contents disposed of which may include destroying, donating or returning them to sender.  Contents may be sold to settle any outstanding debts.



The Post Lady is a consolidation service and customers therefore understand that their contents will be consolidated for international shipping.


The Post Lady WILL NOT open packages which appear to be clothing unless specific ‘special requests’ are made.  The Post lady WILL, as standard, open boxes to consolidate the contents when a consolidation quote is requested.  


If you would prefer us not to open your boxes and instead consolidate unopened boxes for shipment, this must be stipulated by email BEFORE your consolidation quote is requested.   There is no charge for consolidating boxes without opening them. 

From time to time a customer may need specific packages opened but others to be left unopened.  This will be considered a special request for which there will be a £5 fee charged at invoice stage.


The opening of packages to remove invoices, tags and labels will incur a £5 charge at invoice stage.


The opening and consolidation of boxes in a complete quote request will not be subject to any fees, but we do not accept any responsibility for any damage or loss to the contents, nor can we check the contents for accuracy or damage as standard.  We do not check the contents against any invoices or packing slips.  Checking the contents will be subject to ‘contents check’ fees along with any photographs requested.  We will notify the customer if there is any obvious damage to the contents, but we are not qualified to make judgements on general conditions and have no information on the condition the contents were purchased or sent in.


To ensure nothing is left behind or placed in the wrong box, our staff take the following steps:

A work-station is checked to make sure it is completely clear before use.

Each customers consolidation is carried out, 1 customer at a time.

Each box is checked and scanned to ensure the name corresponds with the request.

The box is opened, and the entire contents transferred to the consolidated box.

The box is checked to ensure nothing is left behind.

The box is then torn and flattened ready for recycling collection.  

The works station is then checked over at the end of the consolidation to ensure nothing has escaped before sealing up the consolidated box.

Consolidations are taken place in a controlled environment and covered by CCTV.  These recordings are retained by The Post Lady for 3 months.  We reserve the right to retain these images in line with GDPR.  The customer does not have any rights to these images.



Each customers FREE storage is limited to 2 full 60x40x40 storage areas or 40kg, whichever comes first.  

If storage areas are filled before 40kg has been reached, the storage will be deemed to be full.

If storage is at 40kg before physical storage areas have been filled, their storage will be deemed to be full.

Where stored items are received in boxes, the packaging also contributes to your stored capacity limits.


We will contact you when your storage is nearly full and ask you to select your items in storage and request a shipping quote.  If you decide not to ship and your storage capacity is exceeded or weight reaches over 40kg, you will need to pay additional storage fees of £5 per week until your storage is brought back to allowed levels by shipping either part of, or all of your storage.


We will advise you by email that your storage has been exceeded.  This will need to be rectified on the same day and an invoice will be sent for the over storage.  These charges must be paid within 3 days of invoice.  If these charges have not been paid within 21 days of invoice, the customers’ account will be terminated and the contents disposed of which may include destroying, donating or returning them to sender.  The Post Lady may also sell any items in storage at their discretion to recover any unpaid fees due in the event of non-paid over storage fees.


Over storage fees MUST be paid BEFORE we ship any parcels out to the customer.


Business customers now have an allowance of 80kg or 4 full storage areas, whichever comes first.


How can I avoid this fee:

To avoid this, make sure you request a quote when notified that your storage is full.


Extra care wrapping

When we consolidate your parcels, we take special care to ensure we transfer everything from your package to a consolidated box.  We transfer all wrapping, bubble wrap, paper wrap, polystyrene crisps, air pockets, newspaper, and cardboard.  In short, we place the entire contents of your delivery inside a consolidated box, exactly as it was delivered to us here.   If you would like us to take extra special care of your shipment and use our own wrapping to add extra padding to your contents, please send us an email when you request your consolidation quote and ask for EXTRA CARE WRAPPING


The extra care wrapping service costs just £2 per shipment so well worth it for peace of mind that we have done all we can to prevent any damages in transit.


Contents check

will be a £2 fee per parcel for opening and checking contents either on arrival, during storage or before sending.  You will receive a picture of the outside of your package and the contents.


How can I avoid this fee:

To keep track of your arrivals, we urge you to follow the steps from the User Guide and ask your sellers to add a note or their name on the back of your parcel so that you know what has arrived.  

You are also encouraged to ship often so that any discrepancies with your items can be dealt with between yourself and the sender.



There will be a fee of £5 per consignment to reconsolidate and/or requote for your shipment. 

This means if you have requested a quote but subsequently, have not responded to our quote correspondence, after 3 working days we will return your consolidated package to storage.  

If you have contacted us to advise that you are still waiting for further deliveries, we will return your shipment to storage. We are unable to deconsolidate a shipment, but we can reactivate a previous order and add more parcels if required.

The requote/reconsolidate fee will become due on your next shipment where we have added further deliveries to your previously consolidated parcel either before or after the 3 day rule has passed, at your request or you have contacted us to advise that you are now ready to ship the consolidated parcel, after the 3 working days have passed.  

Quotes are based on your consolidated shipments exact weight and dimensions and valid for 3 days.

Please note that consolidations are carried out in a strict order of receipt unless express consolidation has been requested.  Reconsolidations will join the queue of waiting consolidations, in the same way.

We are only able to reconsolidate a shipment before payment has been completed.  We are unable to add any further parcels to an order which has already been paid for and completed.


How can I avoid this fee:

Make sure you are ready to ship before you check/tick those boxes.  

Make sure you respond to quotes within 3 working days.

Make sure you pay your invoices within 3 days.


Shop for me/assisted purchase

We are able to shop at any UK stores or webshops for you.  We are unable to purchase from international stores or from reselling platforms like facebook, ebay, kleinzangen, vinted. We are able to send payments to UK recipients on your behalf by PayPal only, if needed.  


We are unable to accept or send any bank transfer payments.


Group orders are often provided on our associated Facebook groups for stores which do not accept international banking cards, or allow international billing addresses.  


A special request fee will not be due for these purchases, but a 5% service charge will be due for each individual or group order and capped at £5 plus PayPal related fees.  


The payment request for these both individual orders and group orders will be sent to the customer by email and must be paid within 3 working days.  Failure to submit payment, will result in a formal invoice being created for you on The Post Lady website.  This invoice will be subject to usual Post Lady terms and conditions with regards to payment of outstanding debts.  The invoice will need to be paid within 7 calendar days.  If no payment has been received by the time your order arrives, the order will be cancelled and returned to the store.  The service charge will still be due for the service we have carried out for you.  Your formal invoice will be changed, to remove the total value of the items you have ordered, but will still include both delivery fee and service fee.  If no payment has been received after 21 calendar days, your account will be terminated.  


Gift payments may be made directly into our PayPal account.  We will invoice you for goods and services payments, if you would prefer to make payment this way.  Goods and services payments will follow the same guidelines as noted above for formal invoices.


Shipping costs must be covered by the customer.  We are unable to issue any refunds for individual orders or group orders if you change your mind.


We cannot guarantee the delivery of these orders.  Sale items may take significantly longer to arrive than general purchase orders.


Additional Post Lady addresses

It is free to use our German shipping address if you need an EU address to receive parcels and will continue to be a free address for existing Post Lady customers. 


Parcels received in Germany are shipped to your UK storage approximately every 10-14 days, in a group shipment with other Post Lady customers. This way you benefit from cheap group shipping, rather than paying to ship individual items to your own country or to the UK. 

If you are in a rush and do not want to wait for the group shipment, individual shipping from Germany to the UK is possible by request.  We cannot guarantee consolidation times or delivery times.  

You are solely responsible for all shipping charges for an individual shipment, of just your own items.

Larger parcels may need to be shipped alone, if they can not be consolidated with other parcels.  We will contact you individually if your parcel is affected by this.  We do not have free storage in Germany.  You must respond and pay for your shipping promptly.  Parcels abandoned in Germany will be returned to sender.  The Post Lady Ltd accepts no responsibility for any parcels returned to sender.


The group shipping fee is currently £4 per parcel received at the German facility, which may be subject to change depending on shipping annual increases and any emergency situations. This fee will be payable when your parcel/s arrives in the UK which must be paid before it will be available to consolidate in your Post lady storage account.  You will receive a picture showing the parcel or bundle of parcels we have received in the UK for you in a particular consolidated shipment, along with a payment request to cover your share per parcel received, of the international shipping costs as described above.  This payment request must be completed within 3 working days.  


This fee covers the first 2kg per parcel received at the German facility. Additional fees of £2 per kg or part thereof are due for heavier boxes if they can be consolidated with others. Customers are liable for all costs associated with over large parcels which need to be shipped individually.  Over large parcels also carry a handling fee which is charged by the German facility of £5 per parcel.  Any parcels received at the German facility with a side longer than 60cm and/or over 8kg will be automatically charged this fee.


Parcels arriving at the German facility, will be uploaded to your UK storage account within 2-3 days of delivery.  They will contain information to help you identify that your parcel has arrived in Germany.  The status will read LOCATION GERMANY – QUOTE REQUESTED.  You will be unable to select it for consolidation until it arrives in the UK and payment has been made.


The German facility is not owned or managed by The Post Lady and is an external 3rdparty facility.  The German address is not and should not be considered part of The Post Lady service and may be suspended or withdrawn without prior notification, at any point.  It is a gratuitous facility available for all Post Lady customers to use free of charge.  No refunds will be due, if this service is withdrawn or suspended.


The Post Lady accepts no responsibility for items shipped to or from the German address.  The customer agrees to follow all specific instructions given to them with regards to the correct addressing of parcels sent to the German address and will not hold The Post Lady responsible for any items lost or damaged either en-route to the German facility, whilst held at the German facility or en-route to the UK from the German facility.


The Post Lady will deal with all customs declarations and importing of shipments from the German facility to the UK.  The fees disclosed above include all international shipping and customs clearance fees.  Customers must not attempt to contact the German facility personally.  Our account there is held and managed by The Post Lady and they will not communicate with any other persons.


It is the customers responsibility to request that their part of the shipment be adequately insured (at their own cost).  Usual Post Lady terms and condition apply to shipments from Germany to the UK with regards to value.   In the event of loss or damage in transit, The Post lady will work with the German facility to locate and trace the shipment.  The Post Lady will work with customs and delivery agents to locate and trace the shipment.  Any affected customers must provide proof of purchase for any items which may be affected and included in any claim for loss or damage.   The German facility should not be used for shipments of high value and the use of this service is completely at the customer’s own risk. 


Failure to submit payment, will result in a formal invoice being created for you on The Post Lady website.  This invoice will be subject to usual Post Lady terms and conditions with regards to payment of outstanding debts.  The invoice will need to be paid within 7 calendar days, after this time the parcel will go into LOST PROPERTY and a £3 LOST PROPERTY MATCH FEE will be required to release it, along with your international fees.  If no payment has been received after 21 calendar days, your account will be terminated.  


By shipping an item to the German facility, you agree to be bound by these terms and conditions of use.

Be sure to join The Post Lady German Deliveries Facebook group for updates.



Whilst we try to do everything possible to stay in contact with our customers, and love our business to be a personal experience, we urge customers to only communicate with us via our usual email address ..  This ensures that all communications are kept in one place for consistency.  Please refrain from contacting any of our employees personally through Facebook profiles and respect that they have their own individual non-working lives too.  We cannot guarantee any replies from any associated Facebook profiles or The Post Lady business page on Facebook.

Customers must not rely on the message tabs on our Facebook business page as these can be temperamental.  

We are no longer contactable by telephone.  In all of our years of service, customers have hardly ever needed to contact us by phone.  As a result, we have taken the decision to discard our office phone.  Please contact us by email.

All service announcements and shipping discounts are posted on our Facebook page.  We do not send bulk info emails.


Your privacy

We have to keep accurate records and current details of Customers as required by UK authorities and laws.  The customer accepts that these requirements may change without warning.


All information provided by you will be held securely in line with GDPR regulations for the term of 12 months plus 90 days, after which time it will be deleted.


We may share any information we hold with the relevant authorities to assist with investigations or enquiries.  We also will comply with any other requests from persons complying with legislation and in accordance with the relevant statutory and regulatory obligations.

No information provided by you or collected by The Post Lady will be passed to any other party without your express permission unless we are required to do so by any regulation or law.


You agree that by asking a question on Facebook groups, we may respond to you publicly.


You confirm that you have read and understood these terms and conditions and agree to be bound by the contents.


You may not assign any of your rights or benefits hereunder.


These terms and conditions shall prevail notwithstanding any conflict with the terms and conditions of any order or contract submitted by you in respect of the service or any other services provided by us.

If you have any further questions regarding the terms and conditions of use, please contact us at 



We do not send out bulk spam emails.  You will only receive emails from us relating to the receipt of your parcels, emails about your personal storage updates, shipping requests and onward shipments (unless you have sent us a question). .  Please follow us on Facebook for regular service updates @itsthepostlady.