Terms & Conditions

Completion of the registration process on The Post Lady website through to payment, confirms that you have read and understood the following terms and conditions of use.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

For the benefit of any confusion we have provided the following details.

This website is operated by The Post Lady. Throughout the site, the terms “we”, “us” and “our” refer to The Post Lady. The Post Lady offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or registering you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current format shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Occasionally there may be information on our site, sent by email or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

‘The Post Lady’ or ‘we’ or ‘us’ or ‘our’ means the Company or Sole Trader trading as The Post Lady.

‘Account Holder’ or ‘you’ or ‘your’ or ‘User’ means or refers to the individual registering an account with us and who agrees to be bound by the terms of this Agreement.

‘Service’ refers to what we do here for you here at The Post Lady.  It refers to the address we provide for you and the management of mail through to the forwarding on of any post or packages.  It also includes but is not limited to the provision of this website.

‘Term’ at The Post Lady is a 12 month period ending at 23:59 before the anniversary day of your registration.

Fee’ refers to the annual payment you made at the point of registration .

Security when accessing our website

When registering you will be required to select a password personal to you.

Please do not give this password to anyone else. We can not be responsible or take any liability for any unauthorised access to your account.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Your Post Lady address

Following registration, we agree to provide you with a UK address and URN (Unique reference number) which we use to identify you.  For example, in the event that we have 2 users called Sarah Brown, we can identify which post belongs to which user, using the URN.

We will accept all mail addressed to any registered user and sign for anything which requires a signature.

Please note that if a parcel or letter arrives at the facility with insufficient postage paid or customs fees to be paid, we will not be able to accept this until you have settled this debt direct with the carrier.  In this event, we will email you a photograph of the front and back of the card left by the carrier.  The card will explain how to pay and how to arrange delivery of your item.

We will happily take parcels in of all shapes and sizes, but please remember that our weight limit is 20kg and that you are personally responsible for the onward postage costs, which you can check before you have this sent to us, by clicking on the Posting Advice tab.

We will not accept parcels over 20kg.  These will be refused and you will be notified.

We will not accept delivery of any item we believe to be in breech of our terms and conditions, or can be found in the list of prohibited items on the Royal Mail website.  Please see the postage advice tab for more information.

From time to time, packages are delivered which have unfortunately been subject to damage through the system.  You will be notified if your parcel arrives in less than perfect condition.  We will also notify you of the correct procedure to claim for any loss or damage in the postal system.

Forwarding your mail

You can notify us that you are ready to have your personal collection of post at any time of the day or night by logging in and selecting the ‘SEND ME A QUOTE’ button on your account.

If you already know which service you would like to use, you will add this service to the notes.

You will receive an invoice for this service within 12 hours of your request which must be paid before dispatch.  The customer undertakes to understand that we are located in the UK and therefore may not be able to respond immediately.

We will contact you if you have chosen a service which is not suitable for the size of your consignment.

We reserve the right to decline a mail forwarding request if you have not verified your account by sending the ID required in the specified time.

It is not possible for your parcels/post to be collected from the facility by yourself or anyone else at the present time.

You may book your own delivery and pay the courier directly.  If this happens, The Post Lady can not be responsible for any mistakes made upon booking.  The label for your parcel must be submitted to The Post Lady and you may only select a ‘drop off’ service.  Your parcel will be dropped off as soon as possible after sending your label and there is no charge for this service.

We require at least one forwarding address on your account.

You may change this address whenever you need to free of charge.

Forwarding addresses do not necessarily have to be your residence, however we will need to see proof of your residential address at the point of registration before your account is verified and active.

Eco policy

The Post Lady is committed to supporting changes in the way we preserve our planet.  For this reason we reserve the right to forward your mail or parcels using recycled or recyclable materials and packaging.  We encourage you to also reuse any packaging we send to you.

Where you have requested us to remove your packaging upon arrival, we may from time to time, send this packaging to a facility which produces ‘eco bricks’ for disadvantaged countries using plastic bottles stuffed with non recyclable materials.  Your personal details will be removed before sending.

Customs and embaro locations

We can send your parcels to you anywhere in the world, except in those countries subject to a mail embargo which can be found in the Royal Mail international delivery guide.  Please see here https://www.royalmail.com/personal/international-delivery/country-guides or check our Postal Advice tab.

Post sent outside the UK may be subject to certain Customs and Regulations which you are responsible for.

The Post Lady will complete customs declarations forms for you.  In the event that this is necessary, we will need a complete breakdown of all contents and their value.  You will be contacted if this applies to your shipment.

Any single item larger than the Royal Mail ‘Letter’ size format that is to be forwarded to an address outside of the EU requires you to complete a Customs Declaration form prior to despatching except where such an item is obviously composed of letters or documents with no value or where the contents are clearly visible and of no obvious value.

Postage and surcharges

Postal quotes are always at ‘cost’.  This means you pay no more than the carrier itself charges.  On top of this you will only ever be charged £1 which covers packaging including tape and labels.  This is not an exhaustive list.

If using Paypal or card services, you may be charged fees on top of this.  We have no control of those fees and the customer must accept this.

Postage charges may carry VAT charge where applicable and will be clearly visible on your invoice.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Charges

Our charge is the service fee that we have charged you to use our service as set out on our website.  This is currently £25 for ALL USERS until further notice.

When registering you agree to an annual subscription which will renew every 12 months on the anniversary of your registration.  This will be taken by the paypal method you chose on registration. You may cancel this at any time by cancelling your subscription direct with Paypal. 

Handling charge are… Oh wait – there are NO handling charges!

Surcharges

A surcharge will be come payable if for some reason we need to open your parcels.  Your parcels will only be opened if we have reason to believe it contravenes our terms and conditions which includes prohibited items and items which are intended to cause distress or alarm to others. £20 charge will be payable from the customer if this happens.

A surcharge will become payable if we need to deal with any person visiting your address including baliffs or other officials. £50 charge.

Any items in the care of The Post Lady, will become property of The Post Lady if these surcharges are not paid within 21 days of invoice.

Identity and verification

Your account must be registered to a real person with a real means of identification.

The Account Holder is solely responsible for the use and conduct of the Account.

Under the Money Laundering regulations 2007 and other applicable Acts of Parliament we are required by law to verify the identity of the Account Holder.

In order to activate an Account you are required to provide the following upon registration:

Your full name, your date of birth and your current home address either uk or otherwise. This address must be the location to which you reside. Your preferred forwarding address.

You are additionally required to provide one of the following photographic proofs of ID; A passport or a driving license or a national ID card or other government issued photo ID.

Plus one of the following:

A utility, landline telephone or broadband bill, a bank, building society or credit card statement or a certificate of insurance or a pay slip which shows your address.

These can be submitted by taking a picture of the document or scanning and sending as explained in your welcome email.

Code of account

You may use your Post Lady address to purchase privately from your personal Social Media groups, including eBay or other websites and retailers, and for all correspondence if necessary.

You must never try to add your Post Lady address as your home address or attempt to add yourself or others to the local Electoral Register at the address.  If it is discovered that this has happened, your account will be closed without warning and NO refund will be due.  Any property you have stored in your basket will need to be sent to you at your cost within 10 days of notification.

You are forbidden to use your Post Lady address to fraudulently apply for credit.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Post Lady, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Termination of your account

An Account will be closed and this Agreement will be terminated if you fail to provide the required identification within 21 days of registration.
If you submit counterfeit documents for identity verification or we are advised of any crime or accusation by any of the Authorities, your account may also be closed without warning. 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. No refunds will be due for any unused term. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

Insurance

We will insure your mail whilst it is on our premises, or being transported to a delivery facility in our vehicles.
Our insurance liability will be limited to £5 per parcel.
The Post Lady in respect of any claim for loss or damage to a collective bundle will cap liability to £50.

The Service is not to be used for the storage or delivery of items with any value and The Post Lady will not accept any proof of value as this cannot be verified.

The customer must...

Provide ID documents as requested within 21 days..

The customer must agree to pay any costs which become due, due breach of the terms of this agreement.

The customer gives permission for The Post Lady to sign for items arriving at the facility, addressed to the customer.

The customer accepts that packages may be handed over to any authoritie where The Post Lady has reason to suspect any illegal, dishonest or suspicious behaviour.

The Customer will guarantee against any liability, expense, loss, claim or proceedings incurred by The Post Lady arising from the use by the Customer of the Service except to the extent that the same is caused by the clear negligence of The Post Lady.

The Customer may check by accessing their account or by email whether they have received mail.  Post is weighed as soon as it arrives at the facility and uploaded during the course of the day between the hours of 11am and 11pm (UK time).


The Post Lady will not open mail for the Customer unless permission to do so is provided by email from the registered email address on the account.

Your privacy

We have to keep accurate records and current details of Customers as required by UK authorities and laws.  The customer accepts that these requirements may change without warning.

All information provided by you will be held securely in line with GDPR regulations for the term of 12 months plus 90 days, after which time it will be deleted.

We may share any information we hold with the relevant authorities to assist with investigations or enquiries.  We also will comply with any other requests from persons complying with legislation and in accordance with the relevant statutory and regulatory obligations.

No information provided by you or collected by The Post Lady will be passed to any other party without your express permission unless we are required to do so by any regulation or law.

You confirm that you have read and understood these terms and conditions and agree to be bound by the contents.

You may not assign any of your rights or benefits hereunder.

These terms and conditions shall prevail notwithstanding any conflict with the terms and conditions of any order or contract submitted by you in respect of the service or any other services provided by us.

If you have any further questions regarding the terms and conditions of use please contact us at admin@thepostlady.co.uk